VENU Terms of Service

v1.1 · Estonian version governs

VENU Customer Terms of Service

Last updated: [date]

Welcome to VENU. VENU is an app that helps you find and order food and drinks from nearby venues — at beaches, in parks, on terraces. These terms explain how VENU works and what you can expect from us.

1 · Who VENU is, and who sells you the food

Nosin Technologies OÜ (registration code 16995114, Tallinn, Estonia), which operates the VENU platform, is the platform provider. We are an agent — an intermediary — between you and each venue (the "Partner").

The seller of your food or drink is always the Partner you order from. Not VENU. The Partner issues your receipt, is responsible for food quality and safety, and handles VAT.

VENU does the following:

Shows you menus and locations of nearby Partners;
Helps you place an order and complete payment;
Forwards your order to the Partner;
Receives your payment on behalf of the Partner and passes it through to them.

VENU does not prepare food and is not responsible for how the Partner fulfils your order.

2 · How ordering works

2.1. When you open the VENU app, you see Partners nearby. Choose a Partner, choose Goods, mark your location (GPS pin + photo if you want), and pay.

2.2. At the moment you pay and the Partner confirms your order, the sales agreement is concluded between you and the Partner. VENU is not a party to this sales agreement.

2.3. The Partner's staff brings you the Goods. You confirm receipt (e.g. by scanning a QR code).

2.4. Payments go through Montonio, an Estonian-licensed payment service provider. VENU does not store your card or bank details.

3 · Prices and payments

3.1. All prices include VAT (24%).

3.2. The order amount consists of:

Goods price (Partner's price);
Delivery line (single line — includes Partner's delivery fee, VENU's service fee, and payment processing cost);
Tip (optional, you choose — the full amount goes directly to the runner who delivers your order, not to the Partner or VENU).

3.3. The total order amount is shown to you before payment. After payment, the amount on your account does not change, except in case of partial refund (see § 4).

3.4. Supported payment methods: bank transfer (Swedbank, SEB, LHV and others), Apple Pay, Google Pay, debit and credit cards.

3.5. The price and any fees for your order are always shown to you before you pay. We may change our prices and fees at any time; a change applies only to orders placed after it takes effect and never changes the price of an order you have already paid.

4 · Cancellation, refunds and disputes

4.1. If the Partner does not accept your order within 3 minutes, the order is automatically cancelled and your payment is fully refunded.

4.1a. If you cancel your own order yourself before the Partner has started preparing it, your payment is refunded except for the service fee (VENU's part of the delivery line, which covers placing and processing your order). The service fee is non-refundable because the cost of taking and processing the order has already been incurred. This is different from § 4.1: if the order is cancelled because the Partner did not accept it, you are refunded in full, service fee included.

4.2. If the Partner accepts the order but cannot prepare some Goods, the corresponding part of your payment is refunded and the rest of the order continues.

4.3. If you are unhappy with the Goods quality, contact the Partner first. If that doesn't help, contact VENU customer support ([support@venu.app]) — we will help mediate the dispute with the Partner.

4.4. You have the right to 14-day withdrawal only for purchases that are not made to your specifications and that are not quickly perishable (Estonian Consumer Protection Act § 53). Food and drink orders do not fall under the right of withdrawal because they are perishable.

4.5. Disputes are resolved under Estonian law. We prefer amicable resolution. If that fails, you may contact the Consumer Protection and Technical Regulatory Authority (https://www.ttja.ee).

5 · Your data and privacy

5.1. VENU collects minimally about you:

Data needed for the order: name (if you provide), phone, GPS location, photo (optional), order contents.
Account data: email (if you register).
Payment data: handled by the payment service provider, not VENU. We see only a reference to the payment, not the card number.

5.2. GPS pin and photo are deleted within 24 hours of order delivery.

5.3. Order history is kept for 7 years for accounting and tax authority purposes (Estonian Accounting Act).

5.4. You can delete your data at any time by writing to [support@venu.app]. Order history remains (anonymised) for accounting purposes.

5.5. VENU is the data controller for your data in connection with use of the platform. The Partner is the data controller for the specific sales transaction (receipt, accounting).

5.6. Full privacy policy: [venu.app/privacy].

6 · Alcohol and age limits

6.1. Orders containing alcohol are available only to persons aged 18+.

6.2. Alcohol sales end at 22:00. After this time, alcohol is removed from the Partner's menu in the VENU app, even if the Partner is still open.

6.3. The Partner's staff checks your photo ID at delivery for orders containing alcohol. Without ID, the alcohol portion of the order is not delivered and is refunded.

7 · Your obligations

7.1. You undertake to:

Provide truthful information about yourself (age, location, contact details);
Not use VENU for illegal activity;
Not order alcohol for minors;
Be reasonably available at the time of delivery.

7.2. If you provide false information or use the service abusively, we may block your account or refuse orders.

8 · VENU's liability

8.1. VENU makes reasonable efforts for the platform to work reliably, but does not guarantee uninterrupted operation.

8.2. VENU is not responsible for Goods quality, safety or delivery — the Partner is responsible for these.

8.3. VENU's total liability in connection with any order is limited to the total amount of that order.

8.4. This limitation does not apply in case of wilful misconduct or personal injury.

9 · Amendments, termination and applicable law

9.1. We may amend these terms. We will tell you what is changing and give you at least 14 days' notice of material changes by email or in-app notice. You are always free to stop using VENU or to close your account; if you continue to use VENU after a change takes effect, you accept it. Changes required by law, or that are editorial or to your benefit, may take effect immediately. A change to these terms never affects an order you have already placed.

9.2. You may close your VENU account at any time (via [support@venu.app]).

9.3. These terms are governed by the law of the Republic of Estonia. Disputes are resolved at Harju County Court, except where the Consumer Protection Act provides otherwise.

10 · Contact

Nosin Technologies OÜ Registration code [code] Address [address], Tallinn, Estonia Email: [support@venu.app] Website: [venu.app]